| VOICE
RECORDING
Why do I need recording?......
If the life blood of your business
is your telephone then you need
to manage this the same way
you do the rest of your business.
If you cannot monitor, appraise
and manage what is being said
then you are not in touch with
your business, what is slipping
through the cracks?
Dispute management, being able
to prove what was said by emailing
a recorded conversation to disputing
party usually resolves the dispute
swiftly and amicably.
Main
Benefits of call recording:
|
Greater call centre efficiency
and throughput. |
|
Faster training of telephone
agents. |
|
Instant dispute resolution |
|
Formal call assessments. |
|
Improved telephone behaviour. |
|
Instant message clarification. |
|
Reconstruction of important
event sequences. |
|
Higher telephone security. |
|
Reduced telephone abuse. |
TMG
offer & maintain a range
of recording platforms along
with ECRM solutions thus ensuring
the solution proposed will meet
our clients exact needs. In
partnership with Electrodata
a totally UNIQUE custom built
recorder has been designed to
record the SPLICECOM Maximiser
range of IP telephony, this
is used at our offices.
Call
Recording
This typically is 100% recording
when a reference might need
to be made to a call that took
place a minute, hour, day, week,
month ago…
Solution
Partners:
These products range
from a software recorder for
a single telephone to multi
site network recorders for 100’s
of users. Integrated agent evaluation
and call scoring software and
screen capture is also an option.
These products are designed
to record both TDM & VOIP
from 16 – 100’s users,
uniquely Red Box recorders are
the ONLY recording platforms
that can mix and match TDM &
VOIP in the same recorder. A
range of Agent Evaluation software
is also available to add extra
value to the recordings.
Cost effective premium recording,
these products are designed
for the user who simply needs
to reliably record all calls,
store them and replay: Take
a test drive below………
Play
Demo
VERSADIAL
OVERVIEW
VERSADIAL
VOICE LOGGING SYSTEMS
VERSADIAL
CATALOGUE
VERSADIAL
PBX LIST
VERSADIAL
REFERENCES
ECRM
Quality & Agent Evaluation
Recording
This system selectively
records calls and or agent screens
as dictated and scheduled by
the business.
For those companies who require
a true agent evaluation and
scoring platform the CSI Virtual
Observer & Manager offers
truly amazing and UNIQUE features.
Users of this system have experienced
a ROI in typically 6-9 months.
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