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Why
do I need
recording?......
If the life
blood of your
business is
your telephone
then you need
to manage
this the same
way you do
the rest of
your business.
If you cannot
monitor, appraise
and manage
what is being
said then
you are not
in touch with
your business,
what is slipping
through the
cracks?
Dispute management,
being able
to prove what
was said by
emailing a
recorded conversation
to disputing
party usually
resolves the
dispute swiftly
and amicably.
Main
Benefits of
call recording:
Greater call
centre efficiency
and throughput.
Faster training
of telephone
agents.
Instant dispute
resolution.
Formal call
assessments.
Improved telephone
behaviour.
Instant message
clarification.
Reconstruction
of important
event sequences.
Higher telephone
security.
Reduced telephone
abuse. TMG
offer &
maintain a
range of recording
platforms
along with
ECRM solutions
thus ensuring
the solution
proposed will
meet our clients
exact needs.
In partnership
with Electrodata
a totally
UNIQUE custom
built recorder
has been designed
to record
the SPLICECOM
Maximiser
range of IP
telephony,
this is used
at our offices.
Call
Recording
This typically
is 100% recording
when a reference
might need
to be made
to a call
that took
place a minute,
hour, day,
week, month
ago…
Solution
Partners:
These
products range
from a software
recorder for
a single telephone
to multi site
network recorders
for 100’s
of users.
Integrated
agent evaluation
and call scoring
software and
screen capture
is also an
option.
These products
are designed
to record
both TDM &
VOIP from
16 –
100’s
users, uniquely
Red Box recorders
are the ONLY
recording
platforms
that can mix
and match
TDM &
VOIP in the
same recorder.
A range of
Agent Evaluation
software is
also available
to add extra
value to the
recordings.
Cost effective
premium recording,
these products
are designed
for the user
who simply
needs to reliably
record all
calls, store
them and replay:
Take a test
drive below………
Play
Demo
VERSADIAL
OVERVIEW
VERSADIAL
VOICE LOGGING
SYSTEMS
VERSADIAL
CATALOGUE
VERSADIAL
PBX LIST
VERSADIAL
REFERENCES
ECRM
Quality &
Agent Evaluation
Recording
This
system selectively
records calls
and or agent
screens as
dictated and
scheduled
by the business.
For those
companies
who require
a true agent
evaluation
and scoring
platform the
CSI Virtual
Observer &
Manager offers
truly amazing
and UNIQUE
features.
Users of this
system have
experienced
a ROI in typically
6-9 months. |
