CTI Group is the world’s expert provider of integrated communications management solutions, with installations in over 13,000 customer sites, spanning 45 countries, and a worldwide network of sales and support partners.

The company provides innovative and reliable software applications and services that empower all businesses to improve the management, control, efficiency and productivity of their communication networks, technologies and people.

CTI is the premier partner to all leading manufacturers, distributors and value added resellers. It was the first company to provide multi-site communications analysis under Windows NT, and then pioneered the seamless integration of communications management software with IP telephony solutions, such as Cisco’s Call Manager. So significant has the company’s approach to IP telephony been, that it now has customised solutions that are bundled with offerings from Avaya, Nortel, Mitel and Siemens.

Today, CTI’s Proteus Enterprise dominates the large enterprise and financial sectors, thanks to its unique integration of fixed-line, mobile, Internet and email analysis and reporting, and its flexibility and intelligent interface to third party systems and databases. This, together with the Company’s willingness to deliver its technology as both a licence sales and as a new ASP service solution, have made CTI Group the preferred choice for discerning voice and data managers, and Proteus the No. 1 brand in its industry.

With a history stretching back since the 1980’s, CTI now employs over 30 people, all focused on communications management. Global development and its Customer Helpdesk are based at the Company’s HQ in London and its team of highly experienced field technicians cover all parts of the country. An office in the USA and in South Africa, and established relationships with partners and agents worldwide, give the company a global spread, with a local presence.

Unlike many of its competitors, CTI does not waiver from its core product offering, and, as such, any future Proteus applications will integrate into the Proteus Server, as opposed to being stand-alone applications that require disparate, and distracted, development and support skills This is evident in the new Proteus Voice Management System, which provides an advanced search and playback facility for voice recording systems, and which is driven by the same call processing, organisational structure and reporting options as all the other Proteus Enterprise modules.

This strategy not only stands CTI Group out from the crowd, but also gives Proteus Enterprise a significant market advantage: Proteus is the only communications management solution that integrates fixed line, mobile, Internet, email and voice recording usage, under a single organisational database and a secure web-browser user interface.

Proteus Enterprise – An Overview
Proteus Enterprise is the first truly integrated communications management system to offer fixed line, mobile, Internet and email call analysis and reporting.

Designed specifically for medium to large sized business, Proteus Enterprise offers managers all the information they need to optimise the performance and cost effectiveness of all of their communication systems, whilst delivering a comprehensive business tool to combat the increasing risk of fraud and internal abuse of communications resources.”

Proteus Enterprise is a secure, web-based, communications management application, offering a wide selection of management reports that help to improve the management, control, efficiency and productivity of their communication networks, technologies and people.

Proteus collates call and event data from PABXs, Mobile Operator CDs and Internet and email servers, and then marries it to an organisational database comprising departments, people and their extensions. The resulting reports identify an individual’s, or groups, complete communications usage and costs, from anywhere in the world, 24 x 7.

Key features include
Designed for businesses with multiple sites/offices even in different countries, with multiple currencies

Interfaces with all traditional and IP switches, mobile bill data and Internet and email

Compatible with Windows 9x, ME, NT4, 2000/3 and XP

True IP connectivity

LDAP compliant, for ease of integration with other telephony systems and databases

Powerful reporting feature and report auto-scheduling

Export reports to MS Word, Excel, CSV, Adobe PDF, HTML, email, Crystal Reports and many more

Real-time analysis of all calls in a simple graphical interface

Sophisticated web browser interface with user defined security levels

Instant messaging Alarms feature

Data Import and Export utilities